Refund policy

At Shear Beauty, we carefully inspect every order before shipment to ensure it meets our quality standards.

Due to the hygienic nature of our products, all purchases are considered final except in the situations outlined below.

Final Sale Policy

Returns and exchanges are not accepted for:

Wigs
Hair Bundles
Lace Frontals
Lace Closures
Hair Extensions
Crochet Hair
Braiding Hair
Hair Accessories
Sale or Promotional Items

Eligible Claims

We may approve a return or exchange if:

The incorrect item was shipped
Your order arrived damaged
Your item contains a confirmed manufacturing defect

Claims must be submitted within 48 hours of delivery.

Return Requirements

Eligible items must:

Remain unused and unworn
Have uncut lace
Include original tags
Be returned in original packaging
Show no signs of installation, brushing, washing, styling, coloring, or cutting

Returns that fail to meet these conditions cannot be accepted.

Return Authorization

Please contact us before returning any merchandise.

Unauthorized returns will not be accepted.

Email:

support@shearbeauty.com

Please include:

Full Name
Order Number
Photos or Videos of the issue
Brief description of the concern

Return Shipping

Customers are responsible for return shipping costs unless the error was caused by Shear Beauty.

Trackable shipping is strongly recommended.

Refunds

Approved refunds are only available for:

Incorrect items
Damaged products
Verified manufacturing defects

If approved:

Refunds are issued to the original payment method
Original shipping charges are non-refundable
Refunds may take 5–10 business days to process

Exchanges

Approved exchanges depend on current inventory availability.

If a replacement is unavailable, store credit or a refund may be provided.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After processing begins, orders can no longer be canceled or modified.

Chargebacks

We encourage customers to contact us before initiating a chargeback.

Invalid chargebacks may be disputed using order records, delivery confirmation, and tracking information.

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